Payment and Shipment

1- Payment Options

At RLGZ TRADING, we offer secure and convenient payment methods to make your shopping experience seamless. Our accepted payment options include:

1. Bank Transfer

   • Payments can be made via direct bank transfer. Bank details will be provided at checkout. Please include your order number in the payment reference.

   • Orders will be processed once the payment has been confirmed.

2. Credit/Debit Card

   • We accept major credit and debit cards, including Visa, MasterCard, and American Express.

   • Your payment details are protected with encrypted security to ensure your information remains confidential.

3. Payment Terms

   • For large orders, custom payment terms may be arranged upon request. Please contact our sales team for more details.

Note: We do not accept payments via cash, cryptocurrency, or PayPal.

2- Shipment and Delivery

RLGZ TRADING is committed to providing reliable and timely delivery services worldwide. Here’s what you need to know about our shipping policies:

1. Shipping Methods

   • Standard Shipping: Economical delivery for non-urgent orders, typically arriving within 7-15 business days.

   • Express Shipping: Faster delivery for urgent orders, usually arriving within 3-7 business days.

   • Freight Shipping: For large or bulk orders, we offer freight shipping solutions, including sea, air, and road freight.

2. Handling and Delivery Times

   • Order Processing: Orders are processed within 2-3 business days. Once your order is dispatched, you will receive a confirmation email with tracking information.

   • Delivery Times: Delivery times may vary based on location, shipping method, and customs clearance.

3. Customs and Import Duties

   • For international shipments, customs duties and taxes may apply. These charges are the responsibility of the customer.

   • We will assist with the necessary documentation to ensure a smooth customs process.

4. Tracking Your Order

   • All shipments come with a tracking number, which will be sent to you once your order has been dispatched. You can track your package using the link provided in the confirmation email.

5. Shipment Insurance

   • We offer optional shipment insurance for added peace of mind. This covers potential losses or damages during transit.

6. Returns and Refunds

   • If there are any issues with your order, please contact our customer service team within 7 days of receiving the product. Our returns policy covers defective items or shipment errors.

For any questions or special shipping requests, please get in touch with our customer service team at info@rlgztrading.com or call +40 732 834 259.